If you just placed your order log into your account locate the order number or find it in the email that you used at checkout. Once you found it, please reach out to us via email on our contact page.

If your order has already shipped, you must wait until you received your order to ship it back.

Yes. All our products are 100% authentic and come directly from their respective brands' distribution warehouses.

Most disposable vape devices come with a verification badge. Follow the instructions for the devices to check for yourselves.

If your order was declined it is most likely because you entered your card's billing information incorrectly.

During checkout, please make sure you have entered your credit card information accurately, otherwise, your bank provider will decline the transaction.

If you see charges on your statement from us but your order was declined by us, these charges are, "temporary holds," and will disappear in a few business days. 

Alternatively, you can contact your credit card provider and they will remove the charges for you. If you have any other questions please contact us via email.

My order was completely refunded:

—If your order was completely refunded its because all of the items in your order were out of stock.

My order was partially refunded:

—If you were refunded for 1 or more of your items its because they were no longer in stock when your order was being packaged.

Since all banks are different refunds typically arrive in 3-7 business days. If it takes longer then this please contact us.

No we do not accept VISA gift cards or any other gift cards purchased from a store such as CVS or Walgreens.

The only gift cards we accept are our own which need to be purchased with a debit or credit card off of our website.

Yes, we accept returns that are also eligible for exchanges, but customers are responsible for purchasing their return labels.

Please visit our Shipping & Returns page for more details.

We ship out all orders the same or the next business day but reserve the right to take up to 2 business days to ship any orders.

After orders have been shipped, our estimated delivery times are as follows*:

• 1-2+ Business Days: CT, DE, MD, NJ, NY, PA
• 2-3+ Business Days: DC, GA, IN, KY, ME, MI, NC, NH, OH, SC, TN, VA, VT, WV
• 3-4+ Business Days: AL, AR, FL, IA, IL, KS, LA, MN, MO, NE, WI
• 4-5+ Business Days: AK, AZ, CA, CO, HI, ID, MS, MT, ND, NM, NV, OK, OR, PR, SD, TX, UT, WA, WY & US Virgin Islands

You can learn more on our Shipping & Returns page.

Sometimes packages are sent off to their destinations without being scanned until it reaches the post office in your town/city.

If your tracking information has not updated and it's been longer than our estimated shipping times, please contact us.

We use all major carriers and local courier partners. You will be asked to select a delivery method during checkout.

If your tracking information for your package says delivered but your package is not where it normally is, the carrier may have placed it in an alternative location. 

Carriers sometimes place packages in safer locations if normal mail drop is not suitable. 

Please check the following locations before contacting us: 

• Your Mailbox,
• Yours and your neighbors' porches, Garage,
• In between doors and entrances around your home/building,
• Check with your neighbors,
• If you live in an apartment building check your mailroom

Please note that in some rare instances, packages can say delivered but will take up to an additional 24 hours to arrive.

*Vaper Dudes is not responsible for lost packages after they say delivered by the carrier.

If your package is lost in transit and the tracking info has not been updated in 5 or more business days please contact us immediately!

In all inquiries to Vaper Dudes please include your name, order number, and email used to place the order. Followed by your issue. 

If you place an order(s) with a combined total over $500 USD, you will be asked to submit an ACH form along with a front and back photo of your state issued ID.

AgeChecker.net is our new age verification system. We will be working with Agechecker to make sure customers who purchase from our site are over the age of 21 years old and to prevent minors from smoking underage.
The verification process is extremely simple. Just enter your date of birth before checkout. If your name and date of birth match your billing address in Agechecker's system you will be automatically verified.

If Agechecker cannot immediately validate your age with your name you will be redirected to submit your state-issued ID for further verification. As always, your information is 100% protected and will not be at risk.

If you have any questions about the Age Verification process please don't hesitate to ask any further questions!

If you would like to reach out to Agechecker.net to ask them any questions their contact info is listed below:

• 1(888)-276-2303
• Help@agechecker.net