Frequently asked questions

Yes. Federal and state law require all purchasers of nicotine and tobacco products to be 21 or older. You confirm your date of birth before you can shop, and we verify your age at checkout.

If your order hasn't shipped yet, contact us immediately and we'll do our best to adjust or cancel it. Once it ships, it can't be changed, but our returns policy covers unopened items.

We ship to most U.S. states, excluding a small number where local law restricts vapor product shipment. If your state is restricted, you'll see a notice at checkout before you're charged.

Orders placed before 3pm ET ship the same business day. Standard delivery is 2 to 4 business days depending on your location.

Yes, on all orders over $100. Orders under $100 ship for $8.99, or $6.99 once your order reaches $70.

You'll get a tracking link by email as soon as your order ships.

Always. We buy directly from the brand or an authorized distributor, never gray-market or third-party resellers. If you ever suspect a product isn't genuine, contact us and we'll make it right.

Contact us within 30 days with your order number and we'll send a replacement or refund, no questions asked on manufacturing defects.

For hygiene and safety reasons, opened disposables and e-liquids can't be returned unless defective. Unopened items are returnable within 30 days.